When you commit to being monitored by any alarm company, you need to provide an emergency contact for the site. This is true for residential and commercial properties alike. If the monitoring center is unable to reach you during the event of a burglary alarm or fire system trigger, they will call the people listed as your emergency contacts in the order listed. Consider the following when updating your contact list:
Valley Alarm utilizes your emergency contact list for two reasons:
1) To inform the responsible individuals during the event of an alarm activation
2) To verify if the trigger was a false alarm and whether or not police should be dispatched to check on the property.
Our central station automatically dispatches police to the location if they can’t confirm a false alarm. As of 2014, the City of Los Angeles will no longer provide “free” false alarms. This means fines for property owners. This is another reason to keep your contact list up-to-date!
We recommend to list trusted individuals to represent the property if you cannot be reached. Your emergency contacts should know:
- How the alarm system(s) on the property works
- How to reach you in the event of an emergency
- Have quick access to your property
- Know personal passcode for the account
- Know the number to your monitoring center
We recommend that our customers update their emergency contact list as often as once a year. Just call us and request a contact list update form. We process your changes once we receive written approval to update your list.